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Support Contracts

 

Complete Information Technology Support Contracts

Our complete IT Support contracts are ideal for the small to medium size business which require a regular technician to maintain there infrastructure and provide preventive maintenance.  With these contracts our clients receive all of the desktop support, peer to peer network support, and technical support from our other support contracts as well as the Same Day Replacement Parts for select computer hardware components.  We can customize the same day parts, as well as the other features of our support contracts to suit your individual computer and network requirements.  For more information please email or call us at 817-528-9146.
Our Complete IT Support contracts include::

Monthly Preventive Maintenance

Quarterly Preventive  Maintenance

Complete Hardware Diagnostic Check

Monthly Preventive  Maintenance

Operating System Diagnostics

Compressed Air cleaning of keyboard

Disk Defragmentation

Compressed air cleaning of system case and fans

Delete unneeded temporary files

Clean mouse, if applicable

Updates and patches to operating system installed

Check and tighten loose cards and connections

Verify current and updated anti virus

 

Eagle Tech Visit

Includes:

Software Problem Resolution for operating systems and most common applications.

Software installation, removal, and maintenance.

Operating system configurations for new users and accounts.

Answers to common end-user questions and limited initial training for new employees.

File structure maintenance including:

  • Removal of unused temporary files

  • Disk Defragmentation evaluation

  • Disk health check

Installation of new hardware

Addition of peripheral equipment

Support for system wide upgrades

On site physical location moves

Review and resolution of any issues logged since last service call.

Review of local desktop back up procedures

Install new patches and upgrades for Operating System and applications.

Verify current Antivirus Definition files to ensure they are the most current.

Limited End user training

Technical Consultation


EagleNet Peer to Peer Network Support Contracts

EagleNet Visits Include:

Reviewing Client Back Up Status

Verifying back up integrity

Evaluate Network Performance

Monitor and Evaluate Wireless Networks

Security Evaluation and Log Review

Address User Needs including:

File Sharing

Drive Mapping

Printer Sharing

Internet and Network Connectivity

New User Configuration

Network Cabling Support

Network Device Configuration


On Site Service

Up to 25 hours of emergency service calls per year.

4 Hour Response guarantee, 24 X 7

Weekly or Bi-weekly Eagle Tech Visit
        Available in 1 hour, 4 hour, or 8 hour increments.

Unlimited Telephone Support for basic user questions

Dedicated email address for support questions.

Remote Assistance available with Windows XP Professional systems

Same Day Replacement Parts Program:

  • Optical Drives (CD-ROM, DVD-ROM)

  • Hard Drives

  • Memory Modules

  • Keyboard and Mouse

Contract does not cover the cost of parts.  Parts will be invoiced at time of replacement at a discounted rate.

For more information about our Computer Desktop Support Contracts, please email us or call 817-797-9146.

{Home}  {Computer Support}  {Network Support}  {Integrated Servers} 
{Website Development}  {Phone Systems}
{Data and Voice Cabling} {T1 and Telecommunication Services}

 

Contact Information

Business Hours:
Monday - Friday
9:00 am - 5:00 pm CST
After Hours and Weekends
Available by Appointment

General Sales and Surveys
Phone: 817-797-9146

Technical Support and Service
Phone: 817-528-9146

Email:
Sales Team
 Corporate
 Information Technologies

For after hours / emergency service calls, please call 817-528-9146 and leave a voice mail with the priority of your service request, and a technician will return your call as quickly as possible.

 

 

 

Better Business Bureau Accredited Business
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